Shipping policy

Last Updated: October 1, 2026

Thank you for shopping with Hookora.

We are committed to providing a simple and reliable delivery experience for customers worldwide.

1. Free Worldwide Shipping

Hookora provides free shipping to customers worldwide.

There is no standard shipping charge for eligible orders placed through hookora.cyou.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery estimates generally begin after the order has been processed and transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed exact arrival dates.

3. Order Processing

After an order is submitted, it may require time for:

  • Payment verification.
  • Product preparation.
  • Packaging.
  • Fulfillment.
  • Transfer to the shipping carrier.

Once your order has been prepared and shipped, tracking information may be provided where available.

4. International Shipping

We ship internationally.

International shipments may pass through customs or local import processing before final delivery.

Customs processing times differ by country and may occasionally affect the estimated delivery timeframe.

Customers are responsible for providing accurate and complete shipping information.

5. Tracking Information

Where tracking is available, customers may receive tracking information by email.

Tracking information may require some time to update after a parcel has been handed to the carrier.

If your tracking information has not updated for several days, this does not necessarily mean the shipment has been lost.

6. Delivery Delays

Although most orders should arrive within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including:

  • Severe weather.
  • Customs processing.
  • Public holidays.
  • Carrier disruptions.
  • Transportation delays.
  • Incorrect delivery information.
  • Remote or difficult-to-access destinations.
  • Unexpected logistical events.

If your order appears significantly delayed, contact our customer service team and we will assist you.

7. Incorrect Shipping Information

Customers are responsible for reviewing their shipping information before placing an order.

If you notice an incorrect address after ordering, contact us immediately.

We will make reasonable efforts to update the shipping information before dispatch, but changes cannot be guaranteed once an order has entered fulfillment or shipment.

8. Failed Delivery

If a delivery fails because of:

  • An incorrect address.
  • An incomplete address.
  • Repeated unsuccessful delivery attempts.
  • Failure to collect a parcel.
  • Another customer-related delivery issue.

please contact us so we can determine the available next steps.

Additional shipping time may be required if the parcel must be resent.

9. Lost Packages

If tracking indicates that your parcel may have been lost, please contact us.

We may review the shipment with the carrier before determining the appropriate solution.

Depending on the circumstances, we may provide:

  • A replacement.
  • A refund.
  • Another reasonable resolution.

10. Damaged Packages

If your product arrives damaged, please contact us promptly and provide photos of:

  • The product.
  • The packaging.
  • Any visible damage.

We will review the issue and help arrange an appropriate solution.

11. Separate Shipments

Orders containing multiple products may occasionally arrive in separate packages.

In such cases, you may receive more than one tracking number or receive different items on different dates.

12. Contact Us

For shipping assistance:

Hookora
12-11100 No. 1 Rd
Richmond, BC V7E 1S5
Canada

Email: support@hookora.cyou
Phone: +1 604 483-3251
Website: hookora.cyou