Refund policy

Last Updated: October 1, 2026

Thank you for shopping with Hookora. We want you to feel confident when purchasing from us. If you are not completely satisfied with your order, we offer a 30-day free return and refund policy, subject to the terms outlined below.

This Return & Refund Policy applies to purchases made through hookora.cyou.

1. 30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item should:

Be returned within 30 days of delivery.
Be in reasonably good condition.
Include the original product components and accessories, where applicable.
Not show signs of intentional damage, misuse, or unauthorized modification.

We understand that customers may need to inspect or carefully test a product after receiving it. Reasonable inspection will not automatically make an item ineligible for return.

2. Free Returns

Eligible returns made within the 30-day return period are free of charge.

Please contact our customer support team before sending your item back. We will provide the applicable return instructions.

Do not return products to an address without first contacting us, as doing so may delay the processing of your return.

3. How to Request a Return

To request a return, please contact:

Email: support@hookora.cyou
Phone: +1 604 483-3251

Please include:

Your full name.
Order number.
Email address used for the order.
Item you wish to return.
Brief reason for the return.
Photos of the product if the item arrived damaged, defective, or incorrect.

Our customer support team will review your request and provide the next steps.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

Please provide photographs showing the issue when possible. Once verified, we may offer an appropriate solution, including:

A replacement.
A refund.
Another resolution agreed upon with you.

Eligible replacements or refunds for damaged, defective, or incorrect products will be provided at no additional cost to you.

5. Refunds

Once your return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

While we process approved refunds promptly, your bank, card issuer, or payment provider may require additional time to post the refund to your account.