Contact information

Last Updated: October 1, 2026

At Hookora, we value clear communication and reliable customer support.

Whether you have a question about a product, order, shipment, return, refund, or general website information, our support team is available to assist you.

Company Information

Business Name: Hookora
Website: hookora.cyou
Established: 2023

Business Address:
12-11100 No. 1 Rd
Richmond, BC V7E 1S5
Canada

Customer Support Email:
support@hookora.cyou

Customer Support Phone:
+1 604 483-3251

Customer Support

You may contact us regarding:

  • Product information.
  • Product dimensions or features.
  • Order confirmation.
  • Order changes.
  • Shipping questions.
  • Tracking assistance.
  • Damaged or defective products.
  • Returns.
  • Refunds.
  • Website issues.
  • General customer service inquiries.

When contacting us about an existing order, please include your order number whenever possible.

Email Support

For most inquiries, email is the recommended contact method.

Email: support@hookora.cyou

Please provide clear details about your request so our support team can assist you efficiently.

Order-Related Requests

For questions about an order, please include:

  • Your full name.
  • Order number.
  • Email address used during checkout.
  • Description of your issue.
  • Photos when relevant.

This information helps us identify your order and respond more efficiently.

Returns and Refunds

Hookora provides eligible customers with free returns and refunds within 30 days of delivery.

For return authorization and instructions, contact:

support@hookora.cyou

Please do not send a product back without first contacting our customer service team.

Shipping Support

We provide free worldwide shipping, with an estimated delivery timeframe of 7–10 days.

If you need assistance with tracking or delivery, please contact us and provide your order number.

Business Correspondence

Formal business correspondence may be sent to:

Hookora
12-11100 No. 1 Rd
Richmond, BC V7E 1S5
Canada

Website

For product information, policies, and current store information, please visit:

hookora.cyou